Refund policy

Return Policy 

DEMII will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
  
• Any sign of damage will compromise the DEMII guarantee 
  

Item(s) cannot be returned or exchanged after 30 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact mydemiiofficial.com@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.